FAQ

Within Germany:
Orders with a value of 100 € or more qualify for free shipping. For orders under 100 €, we charge a flat shipping fee of 3 €.

EU Countries:
Flat shipping fee of 5 € for orders of 100 € or more. If the order value is below 100 €, we charge 10 € shipping costs.
For orders of 100 € or more, you pay 5 € shipping costs.
For orders under 100 €, we charge 10 € shipping costs.

Outside the EU Countries:
For orders of 100 € or more, the following shipping costs apply:

• Switzerland: 25 €
• UK: 35 €
• Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, Serbia, Ukraine: 20 € each
• Rest of the world: 45 €

Currently, unfortunately, we cannot offer delivery to the following countries. However, we are working to extend our service in the future and thank you for your understanding.

Arab Countries:

• Saudi Arabia
• United Arab Emirates
• Qatar
• Bahrain
• Oman
• Kuwait
• Egypt
• Jordan

Asia:

• China
• India
• Indonesia
• Vietnam
• South Korea
• Japan

Africa:

• South Africa
• Nigeria
• Algeria
• Morocco
• Tunisia

Americas:

• Brazil
• Argentina
• Mexico (under special import conditions)

Other Countries:

• Russia
• Kazakhstan
• Belarus
• Turkey (except within the customs union with the EU)

Note on shipping to the USA

Due to recently introduced new customs regulations, we are currently unfortunately unable to ship packages to the USA. As the exact procedures for customs clearance are still unclear, we are temporarily suspending shipping to the United States. We are working diligently to find a solution and will inform you as soon as shipping is possible again. Thank you very much for your understanding.

You can find detailed information about shipping costs here.

Please avoid damage and contamination. Please return the goods in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging to prevent claims for damages due to damage resulting from inadequate packaging. An undamaged carton helps us process the return quickly and reduces unnecessary packaging waste.

Sometimes an item just doesn't fit or isn't quite what you expected – and that's absolutely fine.

Returns from other European countries as well as from non-EU countries must be organised and paid for by the customer.

If you are returning your order from within Germany, you can either organise the return yourself or request a return label through our Returns Portal. In this case, a return fee of €4 applies, which will be automatically deducted from your refund.

Please fill out the enclosed return form completely and include it in your package so we can process your return quickly and correctly.

Important: Return shipping costs also apply to parcels that are not delivered or refused upon delivery.

If you have any questions, our customer service team will be happy to assist you.

Measure your foot, add 10–12 mm and compare the result with our size chart. This ensures you have enough space for a natural roll-off.

Foot length + 10 to 12 mm = correct shoe size

You can find all details and the complete size chart here: Size Chart.

Trying on shoes is essential to make a purchase decision. However, this only applies to a basic inspection of the goods, as would be possible in a shoe store. Excessive use, such as wearing the shoes for extended periods, goes beyond this inspection and constitutes an obligation to compensate for value loss in the event of a withdrawal of the purchase. Therefore, please try on the shoes only on a clean surface (e.g., carpet) to avoid signs of use.

Yes, our shoe lasts have been designed so that both women and men fit all shoes. Especially in sizes 40-43, there is no difference with us. Just choose your favorite color and go for it!

Wearing barefoot shoes allows for a more natural foot movement and promotes improved physical perception. However, individuals with specific foot problems should consult with a doctor or a specialist before using barefoot shoes.

Of course you can use your insoles in our shoes. If necessary, you may need to pay attention to the size and order one size larger, as the insole takes up space in the fit.

Our soles are manufactured in Pirmasens and the shoes are produced in a long-standing family business in Portugal. It is important to us to work with partners who value their employees and respect the environment. Additionally, we see it as our obligation to review the supply chain and continuously improve. What is not available in Portugal for technical reasons is sourced from Germany and Italy.

Detailed care instructions for each shoe can be found in the associated product description.

If you´d like to try on our shoes in a store, you can find all retailers near you that carry BLUSUN through our Store Locator. Simply enter your postal code in the search field at the link below and find the retailer who will be happy to assist you in person. Store Locator

No! barefoot shoes can be worn like conventional shoes – whether with or without socks is up to you. However, the same rule applies here as with all new shoes: In the initial phase, until they are broken in, they should always be worn with socks to prevent blister formation.

Yes, we have an affiliate program! You can find more information by clicking the following link:
Affiliate Program