FAQ

1. Shipping costs:

• Shipping is free within Germany.
• For deliveries to EU countries we charge a flat rate of 5€.
• Costs for deliveries outside the EU countries:

Switzerland	25,00 €
UK	35,00 €
Albania	20,00 €
Belarus	20,00 €
Bosnia and Herzegovina	20,00 €
Faroe Islands	20,00 €
Greenland	20,00 €
Iceland	20,00 €
Liechtenstein	20,00 €
Moldova, Republic	20,00 €
Montenegro	20,00 €
North Macedonia	20,00 €
Norway	20,00 €
Serbia	20,00 €
Ukraine	20,00 €
Rest of the World	45,00 €

2. Returns:

We understand that sometimes things just don't fit or you don't like them. When returning an item, our customers are responsible for the shipping costs themselves. Please don't forget to fill out and enclose the return slip that was sent to you so that we can correctly allocate your return and process it quickly.

Packages that could not be delivered or were not accepted are also affected by the return costs.

If you are unsure about your shoe size, you can find the right size using our measurements here.

Please note that you should always add 10-12mm of space when measuring your foot. Our lasts fit your foot perfectly in both length and width.

Ladies

EU	UK	US	Length (mm)	Width (mm)
37	4	5	244	90
38	5	6	251	92
39	6	7	258	93
40	6.5	7.5	264	95
41	7.5	8.5	271	97
42	8	9	278	101
43	9	10	283	103

Men

EU	UK	US	Length (mm)	Width (mm)
40	6.5	7	264	95
41	7.5	8	271	97
42	8	8.5	278	101
43	9	9.5	283	103
44	9.5	10	292	104
45	10.5	11	298	105
46	11	11.5	305	107

Wearing barefoot shoes allows for more natural foot movement and promotes improved physical awareness. However, people with specific foot problems should first consult a doctor or specialist before using barefoot shoes.

Of course you can use your insoles in our shoes. You may need to pay attention to the size and order a size larger, as the insole takes up space in the fit.

Since our shoes have different material layers and react differently to water, we generally advise against washing them in the washing machine. Suede should be cleaned using a soft brush, while smooth leather can be wiped down with a damp cloth.

Our soles are made in Pirmasens and the shoes are produced in a long-standing family business in Portugal. It is important to us to work with partners who value their employees and respect the environment. We also see it as our obligation to review the supply chain and constantly improve. What is not available in Portugal for technical reasons is sourced from Germany and Italy.