Frequently Asked Questions
Here you will find answers to frequently asked questions. If you have any further questions or need additional information, do not hesitate to contact us. Simply click on the button below to get in touch with our team.
General
- Shipping is free within Germany.
- For deliveries to EU countries we charge a flat rate of 5€.
- Costs for deliveries outside the EU countries:
Switzerland | 25,00 € |
UK | 35,00 € |
Albania | 20,00 € |
Belarus | 20,00 € |
Bosnia and Herzegovina | 20,00 € |
Faroe Islands | 20,00 € |
Greenland | 20,00 € |
Iceland | 20,00 € |
Liechtenstein | 20,00 € |
Moldova, Republic | 20,00 € |
Montenegro | 20,00 € |
North Macedonia | 20,00 € |
Norway | 20,00 € |
Serbia | 20,00 € |
Ukraine | 20,00 € |
Rest of the World | 45,00 € |
We understand that sometimes things just don't fit or you don't like them. When returning an item, our customers are responsible for the shipping costs themselves. Please don't forget to fill out and enclose the return slip that was sent to you so that we can correctly allocate your return and process it quickly.
Packages that could not be delivered or were not accepted are also affected by the return costs.
If you are unsure about your shoe size, you can find the right size using our measurements here.
Please note that you should always add 10-12mm of space when measuring your foot. Our lasts fit your foot perfectly in both length and width.
Ladies
EU | UK | US | Length (mm) | Width (mm) |
---|---|---|---|---|
37 | 4 | 5 | 244 | 90 |
38 | 5 | 6 | 251 | 92 |
39 | 6 | 7 | 258 | 93 |
40 | 6.5 | 7.5 | 264 | 95 |
41 | 7.5 | 8.5 | 271 | 97 |
42 | 8 | 9 | 278 | 101 |
43 | 9 | 10 | 283 | 103 |
Men
EU | UK | US | Length (mm) | Width (mm) |
---|---|---|---|---|
40 | 6.5 | 7 | 264 | 95 |
41 | 7.5 | 8 | 271 | 97 |
42 | 8 | 8.5 | 278 | 101 |
43 | 9 | 9.5 | 283 | 103 |
44 | 9.5 | 10 | 292 | 104 |
45 | 10.5 | 11 | 298 | 105 |
46 | 11 | 11.5 | 305 | 107 |