FAQ

Within Germany:
For every order, we charge €2.95. This flat rate covers both return shipping and exchanges. We cannot accept packages that customers return carriage forward or without our official return label. These incur higher fees, which will be billed to the customer.

EU Countries:
Flat shipping rate of €5 for orders over €100. If the order value is under €100, we charge €10 for shipping.
For orders over €100, you pay €5 for shipping.
For orders under €100, we charge €10 for shipping.

Non-EU Countries:
For orders over €100, the following shipping costs apply:

• Switzerland: €25
• UK: €35
• Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, Serbia, Ukraine: €20 each
• Rest of the world: on request

Unfortunately, we currently cannot offer deliveries to the following countries. However, we are working on expanding our service in the future and thank you for your understanding.

Arab Countries:

• Saudi Arabia
• United Arab Emirates
• Qatar
• Bahrain
• Oman
• Kuwait
• Egypt
• Jordan

Asia:

• China
• India
• Indonesia
• Vietnam
• South Korea
• Japan

Africa:

• South Africa
• Nigeria
• Algeria
• Morocco
• Tunisia

Americas:

• Brazil
• Argentina
• Mexico (subject to special import conditions)

Other Countries:

• Russia
• Kazakhstan
• Belarus
• Turkey (except within the framework of the EU Customs Union)

Note on shipping to the USA

Due to newly introduced customs regulations at short notice, we are unfortunately unable to ship packages to the USA at this time. As the exact procedures for customs clearance are currently still unclear, we are temporarily pausing shipping to the United States. We are working hard to find a solution and will inform you as soon as shipping is possible again. Thank you for your understanding.

You can find detailed information on shipping costs here.

Please avoid any damage or contamination. If possible, return the item in its original packaging, including all accessories and packaging components. Use protective outer packaging where necessary. If you no longer have the original packaging, please ensure that the item is securely packed to prevent transport damage and avoid compensation claims due to insufficient packaging. An undamaged shoe box helps us process your return quickly and reduces unnecessary packaging waste. Please note that we charge a fee of €5 if the shoe box is used as the shipping box.

Sometimes an item just doesn't fit or isn't quite what you expected, and that's absolutely fine.

Returns from other European countries as well as from non-EU countries must be organised and paid for by the customer.

Important: Return shipping costs also apply to parcels that are not delivered or refused upon delivery.

Please fill out the enclosed return form completely and include it in your package so we can process your return quickly and correctly.

If you are returning your order from within Germany, the return as well as an exchange are free of charge for you. To ensure a smooth return process, please register your return label through the returns portal so that an email with either a label or a code can be sent to you.

Parcels sent unpaid or without our official return label cannot be accepted. They incur higher charges, which we must pass on to our customers.

If you have any questions, our customer service team will be happy to assist you.

Measure your foot, add 10–12 mm and compare the result with our size chart. This ensures you have enough space for a natural roll-off.

Foot length + 10 to 12 mm = correct shoe size

You can find all details and the complete size chart here: Size Chart.

Trying on shoes is essential to make a purchase decision. However, this only applies to a basic inspection of the goods, as would be possible in a shoe store. Excessive use, such as wearing the shoes for extended periods, goes beyond this inspection and constitutes an obligation to compensate for value loss in the event of a withdrawal of the purchase. Therefore, please try on the shoes only on a clean surface (e.g., carpet) to avoid signs of use.

Yes, our shoe lasts have been designed so that both women and men fit all shoes. Especially in sizes 40-43, there is no difference with us. Just choose your favorite color and go for it!

Wearing barefoot shoes allows for a more natural foot movement and promotes improved physical perception. However, individuals with specific foot problems should consult with a doctor or a specialist before using barefoot shoes.

Of course you can use your insoles in our shoes. If necessary, you may need to pay attention to the size and order one size larger, as the insole takes up space in the fit.

Our soles are manufactured in Pirmasens and the shoes are produced in a long-standing family business in Portugal. It is important to us to work with partners who value their employees and respect the environment. Additionally, we see it as our obligation to review the supply chain and continuously improve. What is not available in Portugal for technical reasons is sourced from Germany and Italy.

Detailed care instructions for each shoe can be found in the associated product description.

If you´d like to try on our shoes in a store, you can find all retailers near you that carry BLUSUN through our Store Locator. Simply enter your postal code in the search field at the link below and find the retailer who will be happy to assist you in person. Store Locator

Once the parcel has arrived with us, the refund will be processed within 14 days.

No! barefoot shoes can be worn like conventional shoes – whether with or without socks is up to you. However, the same rule applies here as with all new shoes: In the initial phase, until they are broken in, they should always be worn with socks to prevent blister formation.

Yes, we have an affiliate program! You can find more information by clicking the following link:
Affiliate Program